Client Acknowledgment

By booking service with Martinez Cleaning Service LLC / Martinez Cleaning Services, the client acknowledges and agrees that:

• The approved quote, written scope, selected add-ons, policy guide, and invoice/payment terms apply to the appointment.
• A 50% deposit is required to reserve the appointment and is applied to the final total.
• The remaining balance is due upon completion before the team leaves.
• Service is limited to the approved scope, accessible areas, and safe/cleanable surfaces.
• Add-ons, heavy conditions, or scope changes may require additional pricing and written approval.
• The home must be prepared, pets secured, utilities working, and access provided.
• Concerns must be reported within 24 hours for eligible review under the re-clean policy.
• Permanent stains, damage, wear, restoration conditions, and unsafe/hazardous conditions are not guaranteed or included.