Before We Arrive

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• Clear floors of clothing, toys, bags, personal items, and general clutter so we can vacuum/mop safely.
• Clear counters, tables, sinks, bathroom vanities, tub/shower ledges, and the areas around toilets as much as possible.
• Wash or load dishes before service unless dish handling is approved as an add-on.
• Remove or secure fragile, valuable, sentimental, or unstable items in areas being cleaned.
• Secure pets away from areas being cleaned.
• Provide access instructions before arrival: lockbox, garage code, key, gate code, parking, or meet-at-door plan.
• Disable alarm systems or provide clear instructions/codes before arrival.
• Make sure electricity, running water, and working lighting are available.
• Notify us in advance of heavy buildup, strong odors, pest concerns, water damage, mold concerns, hoarding/debris, or potential biohazards.

Please make sure there is an accessible trash can, dumpster, or on-site bin available before our team arrives. Normal trash collected during the cleaning will be placed in the client’s on-site bins only.

Martinez Cleaning Services does not transport trash off-site, haul junk, remove bulk items, or dispose of abandoned items left by previous tenants, owners, renters, or occupants.

If no on-site trash bin is available, we may bag normal cleaning trash and leave it in an agreed location on the property. Excessive trash, bulk debris, large amounts of abandoned items, or junk removal is not included and may require a separate service provider.

• Cleaning can reveal or worsen pre-existing issues that were already present or developing (even if they weren't obvious before), such as:
  • Worn finishes, peeling paint, loose fixtures.
  • Cracked grout, aged caulking
  • Fragile items, pre-cracked glass, damaged seals.
  • Water damage, rust, or deterioration

• We clean surfaces; we do not provide full organizing or decluttering unless booked as an add-on.
• We may move small items to wipe surfaces and return them neatly.
• Large amounts of clutter, blocked surfaces, or piles of personal items may cause those areas to be skipped or require approved added time.
• No price reduction is guaranteed for areas skipped because they were not accessible or ready.

• A few cups/plates are usually not an issue.
• A full sink, multiple loads, or heavy dish buildup is not included unless approved as an add-on.
• If dishes are not approved beforehand, we may clean around them or request approval for added time/price.

• We clean around and under small movable items when safe.
• We do not move heavy or unstable furniture, beds, large dressers, appliances, packed bookcases, large sectionals, or high-risk items.
• If you want cleaning under/behind larger furniture, it must be requested in advance and approved only if safe.

We love pets and we are happy to clean homes with them. We still need a safe, efficient work environment.

• Please tell us before service if pets will be present and whether they shed heavily.
• Pets must be secured in a separate room, yard, crate, or area away from where we are actively cleaning.

• We may proceed with accessible areas only.
• We may offer an approved add-on/time adjustment before continuing.
• We may reschedule if the condition prevents safe or effective cleaning.
• Late starts, lockouts, excessive preparation issues, or blocked access may affect the deposit and/or final price.